babajje Privacy Policy

1. Information We Collect

babajje collects personal data from you in several ways: directly when you register and use the platform, automatically through your device and browsing behaviour, and from third parties where this is permitted and necessary for service delivery. Below is a detailed breakdown of the categories of information we collect.

Registration and Account Data

When you create a babajje account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile phone number, and any username you select. You may also be asked to provide a residential address for identity verification purposes.

Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) obligations, babajje may ask you to submit one or more of the following documents at various stages of your account lifecycle:

• A valid government-issued photo ID (National Identity Card, passport, or driving licence)
• Proof of ownership of your registered payment method (e.g., a screenshot of your bKash or Nagad account showing the registered mobile number matching your babajje account)
• Proof of residential address (utility bill, bank statement, or official correspondence dated within the last 90 days)
• Source of funds documentation where required by anti-money laundering (AML) obligations

Transaction and Payment Data

babajje records details of every financial transaction conducted on your account. This includes deposit amounts, withdrawal amounts, payment method identifiers (mobile number associated with bKash, Nagad, Rocket, or Upay), transaction timestamps, and transaction reference numbers. Full payment credentials such as mobile banking PINs are never collected or stored by babajje — these remain exclusively within your mobile financial service provider's system.

Gameplay and Betting Activity

We maintain a complete record of your gameplay and betting activity on the babajje platform. This includes the games played, bet amounts, wager outcomes, session durations, and sports betting market selections. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory reporting.

Device and Technical Data

When you access babajje, our servers automatically collect certain technical data about your device and connection. This includes your IP address, device type and operating system, browser type and version, screen resolution, and the pages or sections of the platform you visit. This information is used for fraud prevention, security monitoring, and platform performance optimisation.

Communications Data

If you contact babajje support via live chat, email, or any other channel, we retain records of those communications, including the content of messages and any attachments. These records are used to resolve your query, improve our support quality, and as a reference in the event of a subsequent dispute.

2. How We Use Your Data

babajje uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises the primary purposes for which we process your data and the legal basis for each.

Marketing Communications

babajje may send you promotional emails or platform notifications about bonuses, seasonal offers, and new game releases if you have opted in to receive such communications during registration or through your account settings. You may withdraw your consent and unsubscribe from marketing communications at any time by updating your notification preferences in your account or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

3. Data Sharing & Disclosure

babajje does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data in the limited circumstances described below, and only to the extent necessary for each specific purpose.

Payment Service Providers

To process your deposits and withdrawals, babajje shares the minimum necessary transaction data with the relevant mobile financial service providers including bKash, Nagad, Rocket, and Upay. These providers process your payment instructions in accordance with their own privacy policies and applicable financial regulations. babajje does not receive or store your mobile banking PIN or full account credentials.

Game and Technology Providers

The games available on the babajje platform are operated in part by third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. When you play a live dealer or studio game, your session data (such as bet amounts and game outcomes) may be processed by that provider's systems in order to operate the game. These providers are contractually required to handle your data securely and only for the purpose of game operation.

Legal and Regulatory Authorities

babajje may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where we are required to do so by applicable law, court order, or regulatory direction. We will notify you of any such disclosure where we are legally permitted to do so.

Fraud Prevention and Security Partners

babajje works with specialist fraud prevention and security service providers who assist us in detecting and preventing fraudulent account activity, bonus abuse, and money laundering. These partners may receive limited technical and transaction data under strict confidentiality agreements.

4. Cookies & Tracking Technologies

babajje uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device by a website. Cookies allow babajje to recognise your browser, maintain your session, remember your preferences, and collect analytical data about how the platform is used.

Types of Cookies We Use

Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies from specific websites. Please be aware that disabling strictly necessary cookies will affect the functionality of your babajje account — for example, you may not be able to remain logged in across pages. Disabling analytical or functional cookies will not prevent you from using the platform but may reduce the personalisation of your experience.

Instructions for managing cookies vary by browser. Refer to your browser's help documentation for guidance on adjusting cookie settings in Chrome, Firefox, Safari, Edge, or any other browser you use to access babajje.

5. Data Retention

babajje retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal and regulatory obligations. The retention periods below reflect our standard data management schedule.

• Active account data: Retained for the full duration of your account's active status, plus a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for three (3) years from the date of the relevant interaction, unless the communication relates to an open dispute or legal matter.
• Analytical and technical data: Aggregated analytical data may be retained indefinitely in anonymised form. Identifiable technical logs are retained for up to 12 months.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter as a record of the consent history.

When retention periods expire and no legal obligation requires continued storage, babajje will securely delete or irreversibly anonymise the relevant data. Deletion is carried out in accordance with our internal data destruction procedures.

6. Data Security

babajje takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:

• SSL/TLS Encryption: All data in transit between your device and the babajje platform is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Access to personal data within babajje's internal systems is restricted on a need-to-know basis. Staff are granted access only to the data required to perform their specific role.
• Password Security: Account passwords are stored using one-way cryptographic hashing. babajje staff cannot view or retrieve your password in plain text. If you forget your password, a secure reset process is required.
• Fraud Monitoring: Automated systems monitor account activity for patterns consistent with unauthorised access, credential stuffing, and other common account takeover techniques.
• Regular Security Reviews: babajje conducts periodic internal security assessments to identify and remediate vulnerabilities in its platform and data handling processes.

While babajje applies robust security measures, no system is entirely immune to risk. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, babajje will take immediate containment action and notify affected Players in a timely manner in accordance with applicable data protection obligations.

You also play an important role in keeping your account secure. Use a strong, unique password for your babajje account. Do not share your login credentials with anyone. If you suspect that your account has been compromised, contact babajje support immediately at [email protected].

7. Your Privacy Rights

As a Player on the babajje platform, you hold a number of rights in relation to the personal data we hold about you. babajje is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact our support team at [email protected] with your registered account details and a clear description of your request.

Right of Access

You have the right to request a copy of the personal data babajje holds about you. We will provide this information in a clear, structured format within a reasonable timeframe following receipt of your verified request.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update certain account details directly through your babajje account settings.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been processed unlawfully. Please note that babajje may be required to retain certain data for legal compliance purposes even after an erasure request is received. In such cases, we will inform you of the specific data that must be retained and the reason for retention.

Right to Restriction of Processing

In certain circumstances, you may request that babajje restricts the processing of your personal data — for example, while the accuracy of data is being contested or while an objection to processing is being assessed.

Right to Object

Where babajje processes your data on the basis of legitimate interest, you have the right to object to that processing. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims.

Right to Withdraw Consent

Where babajje processes your data based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.

8. Updates to This Policy

babajje reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made — such as changes to the types of data collected, the purposes for which data is used, or the third parties with whom data is shared — babajje will notify registered Players by email or via a prominent notice on the platform prior to the changes taking effect.

Non-material changes, such as typographical corrections, formatting improvements, or clarifications that do not alter the substance of the policy, may be implemented without advance notice. The "Effective Date" at the top of this document is updated each time the policy is revised.

Your continued use of the babajje platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed about how babajje handles your personal data.

Contact and Privacy Queries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which babajje handles your personal data, please reach out to our support team. We are available 24/7 via live chat from within your logged-in account. For written enquiries, contact us at: [email protected] (plain text — not a clickable link).

This Privacy Policy should be read alongside the babajje Terms & Conditions and the Responsible Gaming policy, both of which form part of the overall agreement between you and babajje. For answers to common questions about your account, deposits, and withdrawals, visit the FAQ page.