babajje Responsible Gaming

1. Age Restriction & Underage Gambling

babajje operates a strict 18+ policy across every product on the platform, including casino games, live dealer tables, cricket betting, slots, and all other wagering activities. We are firmly committed to preventing minors from accessing real-money gambling and take every reasonable measure to enforce this requirement.

During account registration, all players are required to confirm they are 18 years of age or older. This declaration is legally binding under the terms of the babajje account agreement. Where we have reason to suspect that an account holder may be under the minimum age, we reserve the right to immediately restrict account access and request age verification documents before any further activity is permitted.

Protecting Young People in Your Household

If you share a device with children or young people, we strongly recommend taking the following precautions to prevent accidental or deliberate access to the babajje platform:

• Always log out of your babajje account after each session — do not leave a session open on a shared device.
• Use a strong, unique password that children in your household cannot easily guess.
• Enable device-level parental controls or content filtering software on shared computers, tablets, or mobile phones.
• Never share your babajje login credentials with anyone, including family members.
• Consider using dedicated, password-protected profiles on shared devices for your gambling activity.

2. Recognising Problem Gambling

Gambling is a form of entertainment that the vast majority of babajje players enjoy without any significant difficulties. However, for some individuals, gambling can develop into a problem that affects their finances, relationships, mental health, and overall quality of life. Recognising the warning signs early is the first step toward getting back in control.

Problem gambling does not always look the same for every person. It can develop gradually over time and may not be immediately obvious — even to the person experiencing it. The following patterns are commonly associated with gambling that has moved beyond healthy recreation:

• Spending more money or time gambling than you originally intended.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Feeling anxious, irritable, or restless when you try to reduce or stop gambling.
• Gambling to escape stress, anxiety, depression, loneliness, or other difficult emotions.
• Neglecting work, study, family, or social responsibilities because of time spent gambling.
• Borrowing money or selling possessions to fund gambling activity.
• Lying to friends or family members about how much time or money you spend gambling.
• Making repeated unsuccessful attempts to cut back or stop gambling on your own.
• Continuing to gamble even after it has caused financial, relationship, or health problems.

If any of the above descriptions resonate with you, or if someone close to you has expressed concern about your gambling habits, we encourage you to take our self-assessment and to reach out to babajje support or an external organisation for guidance.

3. Self-Assessment Questions

The following questions are designed to help you reflect on your gambling behaviour honestly. There are no right or wrong answers. Read each question carefully and consider your experience over the past 12 months. If you find yourself answering "yes" to several of these questions, we recommend speaking to our support team or a professional counsellor.

If you answered "yes" to three or more of these questions, your gambling habits may warrant closer attention. babajje encourages you to use the responsible gaming tools available on your account and to seek guidance from a support professional. Reaching out is a sign of strength, not weakness.

4. Responsible Gaming Tools

babajje provides a suite of practical tools that allow you to manage your gambling activity directly from your account. These tools are designed to support healthy gambling habits and to give you meaningful control over how you interact with the platform. All tools are available by contacting our support team at any time.

5. Self-Exclusion

Self-exclusion is a formal process through which a player requests that babajje prevent them from accessing their account and placing bets for a specified period. It is one of the most effective tools available for players who recognise that their gambling has become problematic and who want to take a firm step toward regaining control.

How Self-Exclusion Works at babajje

To initiate a self-exclusion, contact the babajje support team via live chat or by emailing [email protected]. Provide your registered account details and the duration of exclusion you are requesting. Our team will process the request and confirm the exclusion in writing to your registered email address.

Once self-exclusion is active, the following restrictions apply immediately:

• You will not be able to log in to your babajje account.
• All pending withdrawal requests will be processed and paid out to your registered payment method.
• You will not receive any marketing, bonus, or promotional communications from babajje for the duration of the exclusion.
• Any deposit attempts made from your registered payment methods will be declined.

Available Exclusion Durations

• 30 days — suitable for players who need a short break to reassess their habits.
• 90 days — a medium-term break to allow meaningful distance from gambling activity.
• 6 months — an extended period for players experiencing more persistent difficulties.
• 1 year — a long-term exclusion for players who need significant time away.
• Permanent exclusion — for players who choose to stop gambling on babajje indefinitely. Permanent exclusions cannot be reversed.

Reopening Your Account After Exclusion

At the end of a temporary exclusion period (excluding permanent exclusions), your account will not automatically reactivate. You must contact babajje support to confirm you wish to resume playing, and you will be required to complete a brief review process before access is restored. This cooling-off measure is intentional — it gives you one final opportunity to reconsider before returning to gambling.

6. Deposit & Time Limits

Setting financial and time boundaries before you begin gambling is one of the most effective strategies for maintaining healthy habits. babajje's limit tools are built to support exactly this kind of pre-commitment — making it easier to stick to decisions you have already made for yourself rather than relying solely on in-the-moment willpower.

Deposit Limits

You can set a deposit limit that caps the total amount of money you are able to add to your babajje account within a given time frame. The available limit periods are:

• Daily deposit limit: Maximum total deposits allowed within a 24-hour rolling period.
• Weekly deposit limit: Maximum total deposits allowed within a 7-day rolling period.
• Monthly deposit limit: Maximum total deposits allowed within a 30-day rolling period.

Deposit limits are expressed in Bangladeshi Taka (৳). For example, a player may set a daily limit of ৳2,000 or a monthly limit of ৳20,000 based on what they are genuinely comfortable spending on entertainment.

Important: If you request a reduction to your deposit limit, the new lower limit takes effect immediately. If you request an increase, a mandatory 7-day waiting period applies before the higher limit becomes active. This asymmetry is intentional and helps prevent impulsive decisions from undermining the protective intent of the limit.

Session Time Limits and Reality Checks

In addition to financial limits, babajje offers session-based tools to manage the amount of time you spend gambling. Reality check notifications can be enabled on your account so that you receive a reminder at regular intervals during an active gaming session — for example, every 30 minutes or 60 minutes — showing you how long you have been playing and your net result for that session. These prompts are designed to encourage a moment of reflection before you choose to continue or stop.

The session time-out feature (distinct from self-exclusion) allows you to lock your account for a defined short period without submitting a full self-exclusion request. This is particularly useful if you notice yourself playing more than usual during a specific period and want to put a firm pause in place quickly.

7. Support & External Resources

If you feel that gambling has become a problem in your life, reaching out for support is the most important step you can take. babajje's support team is available 24 hours a day, 7 days a week, to assist with account restrictions, exclusions, and general wellbeing concerns. You do not need to be in crisis to contact us — if you have any doubts about your gambling habits, we encourage you to get in touch early.

Guidance for Friends and Family

If you are concerned about a family member's or friend's gambling behaviour, you are not alone, and your concern is valid. Problem gambling affects not just the individual but everyone around them. The following guidance may help:

• Approach the person calmly and without judgment. Express concern using "I" statements (e.g., "I have noticed you seem stressed after gambling") rather than accusatory language.
• Avoid covering their debts or providing money that may be used for gambling — this can enable the behaviour to continue.
• Encourage them to seek professional help and offer to help them find resources.
• Look after your own mental health. Supporting someone with a gambling problem can be emotionally draining. Consider speaking to a counsellor yourself.

General Wellbeing Guidance

While babajje operates as an entertainment platform, we recognise that gambling is just one part of a person's overall life. If you are experiencing financial stress, anxiety, or relationship difficulties related to gambling, we encourage you to speak to a qualified mental health professional or financial counsellor in your area. Access to professional support in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh has grown considerably in recent years.

8. Our Commitment to Safe Play

Responsible gaming is not an afterthought at babajje — it is a core principle that shapes how we build our platform, train our support team, and communicate with our players. We understand that the trust placed in us by players across Bangladesh carries a genuine responsibility, and we take that seriously.

Our responsible gaming programme is guided by the following principles, which we apply consistently across every aspect of the babajje platform:

• Transparency: We clearly communicate odds, return-to-player percentages, and the inherent randomness of casino games so that players can make informed decisions.
• Accessibility of Controls: Every responsible gaming tool we offer is available through a single contact point — our support team — so that accessing protection is never made difficult or cumbersome.
• Non-Exploitation: babajje does not target promotional communications at players who have set deposit limits, requested a time-out, or shown behavioural indicators of problem gambling.
• Staff Training: All babajje support staff receive training to identify indicators of problem gambling and to respond with sensitivity, without judgment.
• Continuous Improvement: We regularly review our responsible gaming policies and tools to ensure they remain effective and reflect current best practices in the online gambling industry.

babajje is gambling — and gambling always carries risk. We will never pretend otherwise. Our job is to ensure that every player who chooses to gamble on our platform does so with full awareness of that risk, with practical tools to manage it, and with a clear path to support if things go wrong.

For a full overview of your rights and obligations as a babajje player, please review the Terms & Conditions and Privacy Policy. For answers to common account questions, visit the FAQ page.